STUDIO POLICIES
Ranjani Groth Studios is an in-demand, luxury portrait studio that is often booked 1-3 months in advance. Our studio team often comes together from different cities to give our clients a memorable custom portrait experience at the highest levels of excellence.
If you have received a complimentary session with us, your reservation fee helps to prevent no-shows and late cancellations, ensuring that our clients are as serious and committed as we are to their having beautiful portraits created.
Your reservation retainer fee is fully refundable on the day of your photo ordering session (either in person or by video meeting) as long as you are present for both your photo shoot and viewing appointments. You may choose instead to apply the fee as a credit towards an artwork purchase at that time. There is no obligation to purchase.
What happens if I need to reschedule my portrait session?
Please book your date thoughtfully and with consideration as rescheduling your appointment can often be difficult and is not always possible.
We have a 7 day minimum rescheduling policy for portrait sessions.
If you must reschedule, please provide 7 days or more notice so that another family may be scheduled and we will then be able to rebook you on the Studio's calendar--usually available weekday dates--and transfer your retainer fee.
***Please note, weekends are often booked out 2 months in advance so rescheduling to a weekend date may not be possible.***
Rescheduling with less than 7 days notice requires an additional reservation retainer fee.
What happens if I need to cancel?>
Canceling your portrait session will result in the loss of your retainer reservation fee. It will be converted to studio credit, valid for artwork purchases in our studio for one year.
No shows for any appointments--portrait photo shoots or video meetings--result in total forfeiture of any fees/retainers paid.
What happens if I need to reschedule my video session?
Rescheduling your video meeting with less than 72 hours notice results in any retainer paid becoming non refundable, though it may still be applied to a purchase.
Similarly, rescheduling your video meeting more than once results in any retainer paid becoming non refundable though it may still be applied to a purchase.
No shows for any appointments--portraits or video meetings--result in total forfeiture of any fees/retainers paid.
TERMS AND CONDITIONS
1. A retainer fee secures your portrait session for the date/time agreed upon.
2. The Studio's reservation retainer fee is 100% refundable for the cancellation of a session within the first 48 hours of payment, no questions asked. When participating in a charitable fundraising project, the $100 participation fee that goes to charity is always fully nonrefundable.
3. If you decide to fully cancel the portrait session after the 48 hours window, the reservation retainer fee is nonrefundable and is automatically converted into a studio credit, valid for one year.
4. If you provide 7 days or more advance notice to reschedule by calling (303) 834-7116, your reservation retainer fee is automatically transferred to secure a new date for one occurrence. While we will do our utmost to accommodate your schedule, please note that weekends are typically booked well in advance, making second session dates frequently available only on weekdays. You may be required to join a waitlist.
5. If you cancel fully, your reservation retainer fee is forfeited and is converted into a studio credit valid for purchasing artwork for one year.
6. Rescheduling more than once without paying an additional non-refundable retainer fee is not possible at this time. Additional reservation fees, while non-refundable, may be applied in full to your order.
7. Any more than a 20 minute appointment “late show” for your portrait session is automatically canceled as there will not be enough time to create your portraits and no refunds are available.
8. If you are 10 minutes late or more to your video meeting for your photo reveal, your meeting will be automatically canceled and will need to be rescheduled so as not to negatively impact your experience or the experience of the family scheduled after you. Please note that if this happens, your reservation deposit becomes fully non refundable. You are, however, still able to apply your deposit towards a purchase as long as we are able to reschedule your video meeting on our calendar within 30 days of your portrait session. If you reschedule your video meeting for your photo reveal more than 2 times, your retainer becomes fully non refundable.
Thank you for your kind understanding.
-Ranjani Groth Studios